Terms & Conditions

Return Policy:

Thank you for reaching out! We want you to be completely satisfied with your purchase.

Here is our return policy:

  1. Eligibility: Returns are accepted within 30 days of delivery.
  2. Condition: Products must be unused, unopened, and in their original packaging.
  3. Non-Returnable Items: For hygiene and food safety reasons, we cannot accept returns on opened skincare products, perfumes and honey.
  4. Procedure: To initiate a return, please contact our customer service team with your order number and reason for return - hello@lotenandco.com
  5. Refunds: Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
  6. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

If you have any further questions or need assistance with your return, please don't hesitate to contact us.