Though we can assure you that we take tremendous effort into ensuring all your items are packaged well, accidents can and do happen. Don't worry, rest assured that we will send out another package right away. Just make sure to take a picture of all products you've received within 24 hours of accepting your delivery and email them to: hello@loteandco.com
Alternatively, if you prefer, we would more than happily process a refund.
100% Money back guarantee within a 28 day period if the product is not to your standard (broken/unsealed/less than expected).
