Help Center

There is no doubt about the fact that our honey is authentic and sourced directly from Yemen without adulteration. We are all about making a safe and confident purchasing platform for our clientele by offering a 100% refund should there be any grounds proving otherwise. 

No – In Yemen, the method of beekeeping is maintained through originality and tradition. Once the honey is drawn from the hives, it is poured, unheated and raw, into containers. This is to ensure we preserve the vital enzymatic constituents for you to benefit from.

Our honey is sourced from the desert valleys of Yemen in Tihama. In extreme conditions where there is an obvious threat to the beehives, our beekeepers make swift move to far more milder climates where there are more resources for our bees’ wellbeing. Our bees are therefore not required to be fed with sugar water or any other boosters during the Sidr season.

Our honey is harvested during the wetter winter season, albeit still very dry and the peaks of the summer period. This also contributes to the differences in consistency and colour observed in our Sidr Honey.

No – the purity of our Sidr Honey is why there is demand for it. Our beekeepers rely solely on the traditional Yemeni method of honey-producing which is completely ethical and safe.

If properly stored, the Lote & Co Sidr Honey will keep up for many years. Proper storage practices (store in a cool place and away from direct light) are crucial for an optimal shelf life of any type of honey. According to our views, and regarding the practical purposes of use, we recommend a shelf life (best before) of around 2 years for our honey.

Our honey is 100 % natural and raw, made strictly with the traditional Yemeni methods of beekeeping. No chemicals are used, nor the bees are fed with sugar water during the harvesting season unless there is a real threat to the bees’ lives. 

However, it is important to note that although our Sidr Honey is produced organically, it cannot be formally certified due to the lack of institutes that would be suited to issuing certification. Nonetheless, as soon as the political climate in Yemen settles, we look forward to bringing in international institutes to visit our bee farms.

There is no doubt that sourcing any products from any war-torn country is difficult, especially if there are embargos set by other nations. Our honey is harvested from the northern boarders of Yemen in Tihama (close to Saudi Arabia). The beekeepers and suppliers network extensively through the Middle East to ensure a safe and straightforward supply of Sidr Honey into Saudi Arabia/Oman and on wards to the rest of the world.

Our delivery period for any tangible items on all UK orders stands at 3-4 working days. International shipping for tangible items can vary between 7-14 working days. Delivery period excludes weekends and bank holidays. 

Our services are diverse and are tailored to suit our clientele and the service they require. For example: Events and courses are delivered at fixed times throughout the year whilst graphic design services have an average delivery date of 3 days. 

Customers can get in touch directly to enquire a delivery date of the service they seek.

Our products are shipped from the U.K, from our retail HQ in London. In some instances, we may have a method of "drop-shipping" implemented where the order is processed by us but fulfilled by our third party associates. 

Though we can assure you that we take tremendous effort into ensuring all your items are packaged well, accidents can and do happen. Don't worry, rest assured that we will send out another package right away. Just make sure to take a picture of all products you've received within 24 hours of accepting your delivery and email them to: hello@loteandco.com

Alternatively, if you prefer, we would more than happily process a refund.

100% Money back guarantee within a 28 day period if the product is not to your standard (broken/unsealed/less than expected).

Click here to track your order. 

Our customers safety whilst online is a priority - we use PayPal and Secure SSL Encryption to process all payments. Your credit/debit card information is encrypted and unavailable for any of our team to view. We are recognised store by Google and are happy to provide any authentication you might need to feel safer. If you wish to address any further queries or concerns, please click here to get in touch.

Unfortunately at this moment in time, the only secure method of checking out is via our current payment services. Alternatively, you can visit us directly at our London HQ with a pre-arranged appointment for a secure cash payment. In the near future, we look forward to initiating Western Union payment methods. 

At Lote & Co, we have a robust fraud check team who scrutinise each and every order to ensure its legitimacy for the safeguarding of our customers, staff and stock. We have high standards for online safety and want to safeguard any misuse of credit cards by catching them upfront. In rare occasions, your order could be flagged for various reasons and will be on hold until authorised by your bank or our fraud-check representatives. This will only occur during your first purchase with us. If you wish to avoid this, we highly recommend checking out with PayPal. 

Possible reasons for flagging:

• Billing address/name differs to shipping address/name
• International orders placed for the first time
• High value orders
• Express shipping 

At this moment in time, Lote & Co are not seeking a franchising partner. However we are working on a flexible structure for future enquiries. Sign up to our newsletter to keep posted!

We are more than happy to receive drop-shipping proposals from companies across the world and have our very own model for drop-shipping available. We only seek the best of the best when it comes to partnerships and products must be in alignment with the quality and theme of what we supply.

To find out more, please click here. 

Price-lists are available upon request. Click here and complete our query form to find out more.